Frequently asked questions

In short: Here you will find short answers about booking, prices, documents, the deposit, SMART Insurance (Asigurare SMART), mileage, fuel, travel abroad and returning the car. The full conditions are in the Terms and conditions. For any other question, call +40 746 678 872.

Booking and prices

How do I book a car?

Choose the car and the dates on the Available cars page and send your booking online. You can also book by phone on +40 746 678 872 or by email at rentio.office@gmail.com.

How much does it cost to rent a car?

Prices start from €28/day for rentals of 7 days or more (Opel Astra). Each car has a rate for 1–6 days and a reduced rate from 7 days. One rental day means 24 hours. Prices include VAT.

Examples	1–6 days	7+ days
Opel Astra	€32/day	€28/day
Dacia Logan	€35/day	€30/day
Skoda Octavia automatic	€65/day	€55/day
Opel Vivaro 8+1	€95/day	€80/day

You can see the rates for all 21 cars on the cars page.

How is the price calculated for longer rentals?

The number of days sets the daily rate: the standard rate applies for 1–6 days, and the reduced rate applies from 7 days, for every day of the rental. For example, for the Opel Astra: 5 days × €32 = €160, and 10 days × €28 = €280. Prices include VAT.

What is included in the price and what do I pay separately?

The price includes VAT, the Romanian road vignette and compulsory third-party liability insurance (RCA). You pay separately for fuel, other road tolls, parking and any fines.

How much is an additional driver or a child seat?

An additional driver costs €10 and must be named in the contract. A child seat costs €2/day.

What does "or similar" mean?

Each car is shown with a reference model, "or similar": you get the model shown or a similar car in the same class. If a specific model matters to you, tell us when you book or call +40 746 678 872.

Do you have cars with automatic transmission?

Yes. They include the Golf Plus, Seat Arona, Skoda Octavia, BMW 3 Series, Volvo V60, Ford Mondeo Vignale, Audi A5, BMW X1, VW Touareg, Mercedes ML and BMW X6 (models "or similar"). The lowest rate for an automatic is €33/day, for the Golf Plus, for rentals of 7 days or more. See them all on the Available cars page.

Do you have a car for 9 people?

Yes, the Opel Vivaro 8+1 (or similar), with 9 seats: €95/day for 1–6 days and €80/day from 7 days, VAT included. The STANDARD deposit is €300, and SMART Insurance costs an extra €15/day.

Pick-up and return

Where can I pick up the car?

Directly at Satu Mare International Airport (Șos. Satu Mare – Zalău km 9,5) or at our pick-up point at Drumul Odoreului 47, Satu Mare. We agree the time and place when you book or on +40 746 678 872.

What happens if I'm late for pick-up?

Let us know as soon as possible on +40 746 678 872. If you are more than 3 hours late without telling us, the booking may be cancelled (Terms and conditions, art. 2.2).

Can I return the car somewhere other than where I picked it up?

Only with our prior agreement, for a fee of €30 to €350, depending on the location. If you leave the car elsewhere without telling us, the fee is €500 (art. 3.3–3.4).

Documents and payment

What documents do I need to rent a car?

When signing the contract, you present the originals of your valid driving licence, an ID document and a credit card. An International Driving Permit is required if your licence is written in a non-Latin script or was issued in a country that drives on the left (for example, the United Kingdom).

Can I pay by debit card, Revolut or cash?

Yes, for paying for the rental. You pay in full when signing the contract, by credit or debit card (Visa, MasterCard, American Express) or in cash. To block the deposit, the Terms and conditions require a credit card. Pre-paid and Diners Club cards are not accepted. Fintech cards (Revolut, N26, etc.) can be used for payment, but not for blocking the deposit.

What currency do I pay in?

Prices are shown in euros, VAT included. The invoice is issued in Romanian lei (RON), at the National Bank of Romania (BNR) selling rate on the day the contract is signed.

Deposit and SMART Insurance

How much is the deposit?

Between €200 and €400, depending on the car, if you choose the STANDARD deposit. You can see the exact amount on each car's page.

What is SMART Insurance?

It is a daily fee that reduces the deposit to €0: €10, €15 or €20/day, depending on the car. It is not a third-party liability (RCA) or comprehensive (CASCO) insurance policy, but a Rentio contractual option. In the Terms and conditions it appears as SCDW+. Certain costs remain your responsibility (chapter 5). You will find details and the table by car on the car rental without a deposit page.

What does SMART Insurance not cover?

Whichever option you choose, you pay for:

• missing fuel (€50 plus the fuel);
• lost or damaged documents, keys or accessories (€100 plus their value);
• cleaning an excessively dirty interior (€100 plus valeting);
• damage to the underside of the car, the wheels or the tyres;
• filling up with the wrong fuel (€200 plus transport to the garage);
• damage caused by smoking;
• costs arising from failure to meet your obligations under the contract (chapter 2).

When do I get my deposit back?

Within 30 days of signing the car handover form. Delays caused by banks or other external factors are beyond Rentio's control.

On the road: mileage, fuel, travel abroad

How many kilometres can I drive?

The limit is 400 km per day, in Romania and abroad. Beyond the limit you pay €0.20 for each extra kilometre.

How much fuel should I return the car with?

The same level you had at pick-up, as recorded on the handover form. Otherwise you pay a €50 refuelling fee, plus the missing fuel.

Can I take the rental car abroad?

Yes, only with Rentio's written consent and only to countries in the European Union and the European Economic Area. The documents for crossing the border cost €50, and the deposit for travel abroad is between €200 and €1,000.

Can I smoke or bring my pet in the car?

Smoking is forbidden; if you break this rule, you pay €100 plus valeting. Pets may travel only in cages or special carriers, kept closed for the whole journey.

Who do I call if I have a problem on the road?

Rentio's phone support is available 24/7 on +40 746 678 872. You can also message us on WhatsApp at the same number.

What should I do if I have an accident or find damage?

Notify Rentio immediately on the 24/7 phone support line, +40 746 678 872. For damage caused by an unknown party, you need a repair authorisation from the Police before returning the car; in all other cases, the procedure is described in chapter 7 of the Terms and conditions.

Returning the car

Can I extend my rental?

Yes, if you let us know at least 24 hours before the end of the contract, and the extension is agreed by both parties.

What happens if I return the car early?

The value of the services paid in advance is refunded to you as a voucher, valid for 12 months. You use it as a discount on your next rental: tell us you have a voucher when you book and present it when you collect the car.

Found what you were looking for? Book online or call +40 746 678 872. Need a driver from the airport? See the private transfer. For rentals in town, see car rental Satu Mare.